Audit Pro Mobile · Audit Pro portal

Support

Last updated: 26 September 2026

Contact us

Email support@audit-pro.co.uk for help with Audit Pro Mobile or the Audit Pro portal, privacy questions, or account deletion requests.

It helps us to know:

• the email address you sign in with, and your organisation's name;
• whether you use iPhone or Android, and the app version shown in the app settings or store listing;
• what you were doing, what you expected, and what happened instead. A screenshot helps.

Please do not email us your one-time sign-in code. We never need it, and we will never ask for it.

Getting the app

Audit Pro Mobile is invite-only. It is provided to organisations that use Audit Pro, for their own staff and contractors. It is distributed privately, and there is no public sign-up.

1. Your organisation adds you as a user in the Audit Pro portal.
2. You receive an email from Audit Pro telling you that you have access, with instructions for installing the app.
3. Install the app, open it, and sign in with the same work email address the invitation was sent to.

If you think you should have access but have not had an email, ask the person who manages Audit Pro at your organisation. We cannot give access to an organisation's app without its say-so.

Signing in

• Enter your work email address and pick your organisation. We email you a one-time code, and there is no password to remember.
• The code lasts 10 minutes. If it has expired, ask for a new one.
• After five wrong codes the account is locked for 30 minutes, to protect it. Wait, then try again.
• Code not arriving? Check your junk or spam folder. Make sure the email address is exactly the one your organisation registered for you. If you still get nothing, contact your organisation's administrator or us.
• If you work for more than one organisation that uses Audit Pro, switch between them with Settings → Change company.

Common questions

Will I lose a form I haven't sent?

No. Forms you have not sent stay on your phone until you send or discard them. They are never removed automatically. Forms you have sent are cleared from the phone 30 days later. By then they are safely held in your organisation's portal.

I'm not getting notifications

Check that notifications are allowed for Audit Pro Mobile in your phone's settings, then sign out and back in. Notifications are registered each time you sign in.

What happens when I sign out?

Your sign-in details are removed from the phone and notifications stop. Forms stored on the phone are not removed by signing out. To remove everything the app has stored on the phone, uninstall the app.

My phone was lost or stolen

Tell your organisation's Audit Pro administrator straight away. They can switch off your access in the portal. Then let us know at support@audit-pro.co.uk.

The portal

The portal is at portal.audit-pro.co.uk. If you have forgotten your portal password, use the reset link on the sign-in page.

Your data

• Privacy policy: what we collect and why.
• Delete your account: how to close your account, and what happens to your data.
• Terms of use.